Shipping and Returns
U.S. DOMESTIC SHIPPING
We offer FREE Shipping to the lower 48 states on orders over $60. Very large/heavy items are excluded. Otherwise, we have low flat rates based on weight: $5.95 for orders of up to 2 lbs., $9.99 for orders between 2.1 lbs. - 5 lbs., $15.99 for orders over 5 lbs.
If your order is going to a Olympia area address (in a zip code listed below), enter code XXXXXXX at checkout to receive FREE SHIPPING if your purchase is less than $60 before sales tax. We deliver in one or two business days (sorry, we cannot deliver to P.O. Box addresses). If you wish to pick up at one of our two stores, please select Pickup at checkout.
Please feel free to add special instructions at bottom of cart (e.g., add a note for gifts, remove price tag). We will be happy to take care of everything and will email you if we need more information. If you have questions, please contact us.
We ship to just about every country in every continent. Shipping charges vary by destination and weight. FREE shipping is offered on orders over specific amounts and vary by country. Let us know if you have questions.
We use USPS First Class, but depending on weight and size, some orders can ship via UPS or DHL Express. We'll get your order ready to ship in less than two days, however, delivery time to international destinations vary and may take up to three weeks. Look for an email confirmation when the order ships. Tracking is provided and it will also be used for delivery confirmation. Please note that New Traditions is not responsible for any additional customs tariffs, VAT, duty or import charges your country might impose on your package nor can we predict what that might be.
We believe no sale is final unless you are completely satisfied. If you are not happy with any of our products, please send it back to us within 30 days of purchase to:
We will gladly issue a refund, offer store credit or replace the item (if damaged) provided we own inventory.
Return shipping will be the responsibility of the customer.
Thank you for shopping with us and for supporting Fair Trade!